Credit Where It’s Due – Great Customer Service

I have never been lucky with sunglasses. They never seem to last and every year I have to go out and buy a new pair. Some are better than others and, to my utter shame, I have bought some real ‘doozies’ in the past but this year I bought a nice pair of Foster Grants (not exactly D&G, I know, but I liked them).

The other day I was devastated to find that my relatively new glasses had a detachable arm. This was mainly due to the fact that the small screw that attaches it had fallen out. What was I to do?

I decided to go to a local opticians in Kilmarnock to see if they carried out repairs. As a young (Editors comment: What?), fit (Editors comment: What?) and healthy guy, I don’t normally have need of their services and I wasn’t sure what to expect.

Well, I can report that the staff in Optical Express, Kilmarnock were absolutely brilliant. Although they established I wasn’t a regular customer, they took my afore-mentioned ‘tinged pince-nez’ and spent about five minutes replacing the screw. When I asked how much it had cost, they said it was free of charge. Okay, I know it was only a small screw and that it probably cost just a few pence but, to a lot of people, this would have been a chargeable service. Well done Optical Express, you re-invigorated my faith in human kindness and brightened up the rest of my day.

I now don’t feel so guilty and neglectful of my own business skills when I charge an old-age pensioner a cup of tea and a chat when I have just helped them with a minor computer problem.

Ain’t it nice to be nice.

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Bob Thomson is an IT professional with over 20 years experience in the industry having worked as a Consultant, Director, Manager and Trainer. He has vast experience using Microsoft software packages as an individual and in businesses situations.

Bob Thomson
Owner / Managing Director
Real Options